Madd BLACK Tees and COVID 19 Delays FAQ

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves. Please see below for some FAQs.

 

What's happening with my orders?

We're routing orders to where they'll be fulfilled most efficiently, whether that's to one of our in-house branches or a backup facility. You can expect delays in fulfillment for some products.

 Our top product categories, are taking longer than usual to fulfill, especially in the US. For these products, you can expect fulfillment to take up to 25 business days. We're working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists.

 

What is the fulfillment center doing to keep employees safe?

We have implemented company-wide work from home policies. Everybody who can has been working from home for the past few weeks.

Here's what we're doing to keep fulfillment teams safe:

• We're staggering shifts and maintaining a 6-foot distance between each station
• We set up partitions at tables in our break rooms
• Distributing PPE such as safety masks and gloves to all employees
• In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone

We are committed to keeping our teams safe and we'll continue to follow guidelines from the CDC, WHO, US Department of State, and local governments and health agencies.

 

Why are some orders being fulfilled faster than others?

We try to fulfill products in the order that they come in, and usually, we're able to do that. But now we're experiencing unexpected Cyber Week volumes. We usually plan for peak season months in advance and spend time hiring new staff and installing more equipment, but we couldn't do that now. With social distancing measures in place, it's extremely hard to scale up production and hire people as quickly as we need to. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility. 

Our order routing system wasn’t built for this situation. We won't be able to solve everything immediately, but we are looking at solutions to improve. 

 

Are there any shipping delays?

Yes. As of June 15, here are the approximate delays you can expect on top of the estimated delivery time:

US to US → 5 additional bus. days